Ordering: You can choose to place your order via our Online Shopping cart or you can email or call us and deal directly person to person. If you would like a demonstration of any of our products please feel free to contact us to arrange a suitable time. You are welcome to contact us between 9am - 9pm Australian Eastern Standard Time 7 days per week.
Stock: Mostly we deliver from stock on hand, however, in the event we need to order a product in for you we will give you an indication of the delay involved. If the item you wish to order is a "Special Order" (one that we do not usually keep in stock) we will require a 50% deposit with your initial order. It is our intention to supply your order within the estimated dates specified. Occasionally due to manufacturing, transport problems or other, delays, supply issues may occur. Whilst every effort will be made to ensure the estimated dates are met they do not form a fixed term of the contract of sale. We will endeavor to minimize any inconvenience should this happen and appreciate your patience.
Shipping: We can ship anywhere via all the regular carriers and have special rates with some. We will quote you on the shipping costs at the time of placing your order if the item does not fall within our regular guidelines. Sometimes the cost is surprisingly low. We try to get you the best deal.
Payment: Payment can be made by Cheque, EFT, Credit Card or PayPal.
Cheque and EFT: If you wish to pay by Cheque you can mail it to us. If you prefer EFT please contact us by phone or email. We will give you our bank account details and you can do this securely. Goods are not dispatched or may not be collected until funds are cleared.
Credit Card and PayPal: If you wish to pay by Credit Card or PayPal then click on the "Add to Basket" button and follow the prompts. You will be taken to the secure PayPal website where your payment is processed and you are returned to our website when the transaction is complete. If you wish to make a second purchase after completing a transaction you will need to quit your browser and re-open it. For some reason PayPal will not accept two transactions in one session, we think this is a security issue to protect you. Goods are not dispatched or may not be collected until funds are cleared.
Refund and Cancellation Policy: We offer all the knowledge and service that we can to help you choose carefully, however, cancellations or returns of orders due to a change of mind will attract an administration fee equal to 25% of the order value. In the case of "Special Orders" this is 50% of the value of the order to cover restocking and administration expenses should you wish to receive a refund of the purchase price. "Special Orders" are those which we have imported specifically to fill your order.
Puremusicgroup does not offer a "cooling off" period on orders, however, if your order has not yet been shipped and you wish to swap it for another item that we stock please contact us as soon as possible and we will do our best to arrange this for you if possible.
Goods sold subject to a "trial or audition" are subject to a 7 day period unless otherwise agreed. The goods are supplied for the customer's own personal use and the sale will be considered final unless the customer contacts us within the 7 day period and indicates his/her intention to return the goods. The goods must be used by the customer in a normal domestic setting and not be modified or tampered with in any way.
Exchanges and full refunds can be provided as per the statutory conditions of sale prescribed by the Trade Practices Act 1974 and corresponding State Fair Trading legislations in the case that the item is faulty, not fit for purpose or is different to the description or sample. See Warranty section below for more information. We want you to be happy with your purchase so do not hesitate to contact us if you are not 100% satisfied and we will help you to find a solution.
Conditions of Sale: All stock sold for domestic use only unless written specification is provided. Risk of these goods pass to the purchaser on possession. Title of items pass to the purchaser only upon receipt of full cleared payment.
Pricing Policy: Most audio products imported into Australia cost more than overseas. Puremusicgroup offers "Parity Pricing" for may of the products we sell. This means that you pay the same price for the item as the retail price in the country of origin plus GST and a small premium to cover transport and shipping. You receive full local warranty and support.