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Warranty

 Warranty: In addition to the rights guaranteed by the relevant State and Federal laws, in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation Puremusicgroup guarantees to the original purchaser to make good either by repair or replacement any defect caused by faulty parts or workmanship covered by the manufacturers guarantee or warranty (please refer to manufacturer's warranty card, booklet or tag).

 
This is effective from the purchase date and upon presentation of original documentation i.e. receipts or tax invoice. This guarantee or warranty is provided if such defect is not the result of abuse, commercial use, or is the natural characteristic of the part used in manufacturing. The equipment /components must be cared for in accordance with the care instructions provided by the manufacturer and the Product Care recommendations on our website. 
 
Guarantee or warranty is not transferrable. In most cases warranty claims will require inspection by our representative. Contact our Melbourne Head Office to arrange this inspection. Transport, service and handling fees are the responsibility of the purchaser to and from our service point.
 
Pure Music Group advises customers to thoroughly read and understand both the care conditions provided by the manufacturer in your product packaging and the recommendations on our Product Care page. Incorrect care or misuse can void your manufacturers warranty. It is the customers responsibility to use and care for their products as recommended.
 
Valve Amplifier Warranty Details: Valve amplifiers are covered by a 2 year parts and labour warranty. The valves however have a shorter lifespan, and therefore a 3 month warranty. When valves fail it can sometimes cause some other components to fail such as a capacitor or resistor. These are not high value items and we do not charge for them, however we do charge for labour in effecting the repair out of warranty. Contact us for further details regarding Valve Amplifier service and warranties.

Phono Cartrudge Warranty Details: Phono cartridges supplied by Pure Music Group are all checked visually before they leave our store. It is the customers’ responsibility to check the cartridge as soon as he/she receives it to confirm that it is perfect. In particular the alignment of the cantilever should be checked. If you think that here is any problem whatsoever with the cartridge then you must advise Pure Music Group within 30days. If we do not hear from you we will assume that you have checked the cartridge and are satisfied.

We will always do our best to help customers who have a cartridge problem.

Typical Problems

Bent or Broken Cantilevers: In every case we have examined to date bent or broken cantilevers have suffered some kind of impact. Cantilevers do not bend themselves spontaneously from cosmic forces. Cleaning ladies, children and pets are the most common culprits, but never the audiophile. Amazing!

Missing Stylus: Sometimes we have had claims of a stylus that has mysteriously disappeared. Upon close examination we have found the stylus buried in dirt or broken off due to impact.

Collapsed Suspension: This sometimes occurs and will cause the cantilever to tilt sideways or the cartridge to ride very low. This can be rectified by the manufacturer and does not entail a full cartridge rebuild.

Our cartridge suppliers are normally very generous with warranty claims, however they do not like being told fairy tales. If you bumped your cartridge please tell us and we will do our best to help you at the least possible cost. Such occurrences are not covered by warranty.

Cartridge warranty commences from the date you receive the cartridge from us. It is time based, not usage based. Extended warranty will not be granted because it has been in storage or you have not had time to set it up and try it.

We do want you to be happy with your purchase and receive a lot of joy from the music it provides. Care and attention to detail will be rewarded. We are here to help you so please feel free to keep us informed about your experience.

 
 


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